Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery.

To be eligible:

  • Item must be unused and in original condition
  • Must be returned in original packaging

Non-Returnable:

  • Used or damaged items
  • Final sale items (if applicable)

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Return Shipping

  • Customer is responsible for return shipping
  • Original shipping costs are non-refundable

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 7 days
  • We will replace or refund at no cost

Contact

support@firmstonestandard.com